01626 859 064 info@duckydelish.co.uk

Customer Privacy Notice
And Website Privacy Policy

Policy Statement.

We at Ducky Delish will use information provided by yourselves.
Information we hold in relation to individuals is known as personal
data, this will include data that we obtain from you directly and
data about you we obtain from other people and organisations.
We might also need to continue to hold your personal date for a
period after you discontinue to use our services.
Anything that we do with an individual’s data is known as
“processing”.

This document sets out what personal data we will hold about you,
why we process that, who we share this information with, and your
rights in relation to your personal data processed by us.

What information do we process in relation to you?

We will collect, hold, and otherwise use the following information
about you:

• Personal information (such as name, address, home and
mobile numbers, emergency contact details and code entry
numbers)

Where do we get your information from?
We will obtain information from you, and other sources. This might
include Family, Friends, Care Agencies and Local Authorities.
Why do we use your personal data?

• We use data to enter a property to deliver a meal if a customer
cannot allow us access.
• We use it to inform Family of issues arising from delivering
meals, i.e. not gaining access.
• We use it to inform emergency services of any emergency our
drivers come across.
Who will we share your information with:
• Environmental Health service
• HMRC
• Family
• Emergency Services.

THIS INFORMATION IS ONLY GIVEN IN EMERGENCYS ONLY

How long will we hold information?
We will hold on to personal data for as long as necessary, how
long we need to hold on to any information will depend on the
type of information, telephone numbers and door code numbers
will not be held onto, after you terminate using our services.
name and addresses will be held onto as part of accounting
system.

WE DON’T SELL TO THIRD PARTIES ANY INFORMATION WE

HOLD REGARDING CUSTOMER DETAILS.

Ducky Delish Website
Use of Cookies

We use cookies on the Ducky Delish website to make your experience better.
Exetec Web designed the Ducky Delish website and uses Exetec to host the website.
Cookies used on the Exetec website DO NOT CONTAIN personally identifiable information.
For general information on cookies see: www.aboutcookies.org and
for information on controlling cookies visit
https://www.aboutcookies.org/how-to-control-cookies/
Log files

Like most standard websites, ionos use log files. This information
may include internet protocol (IP) addresses, browser type, internet
service provider (ISP), referring/exit pages, platform type, date/time
stamp and number of clicks to analyse trends, administer the site,
track user’s movement in the aggregate, and gather broad
demographic information for aggregate use. However, none of the
information stored in the log files, including but not limited to IP
addresses, is linked to personally identifiable information.

The Ducky Delish website may contain links to other sites. Please be
aware that Ducky Delish is not responsible for the privacy practices
of such other sites you are encouraged to read the privacy
statements of each and every web site that collects personally
identifiable information.

Intellectual property on the website
The copyright trademarks and all other intellectual property rights
in the material contained in the website, together with the website
design, text and graphics, and their selection and arrangement, and
all software compilations, underlying source code and software
(including applets) belongs to Ducky Delish or is currently licensed
to us, our subsidiaries or the providers of such information. All
rights are reserved. None of this material may be reproduced or
redistributed without our express written permission. You shall
retain ownership of all copyright in data you submit to the website.
You grant us a worldwide exclusive, royalty-free, non-terminable
licence to use, copy, distribute, publish and transmit such data in
any manner subject to our obligations.
Exclusions of Liability re: website
We use reasonable endeavours to ensure that the data on the
website is accurate and to correct any errors or omissions as soon as
practicable after being notified of them. We do not guarantee the
website will be fault-free and do not accept liability for any errors or
omissions.

We do not give any warranty that the website is free from viruses or
anything else which may have a harmful effect on any technology,
and you should take your own safeguards in this area.

Keeping this information safe
It is very important that only people who need to use your
information can see it. Ducky Delish keeps the information safe by:

• Training its staff on data protection
• Using Passwords/pins to protect access to computers
• Securing Sensitive Documents
• Strong Security for our computer network
• Taking care of paper copies

Your rights in relation to your information
You can ask to see the information we hold on you. If you wish to
do this, you should contact Ducky Delish Office.

You also have the right to:
• Object to what we are doing with your information
• Have inaccurate or incomplete information about you
amended.
• Ask us to stop doing certain things with your information in
some cases.

If you feel it necessary to do any of the above, you can speak
with us.
Concerns
If you are concerned about how we are using your personal
information you can speak to us, or if necessary, you can contact
an outside agency-the information commissioner’s office who
could also help at https://ico.org.uk/concerns/.